MAIL IN REPAIR INFO

COMMON QUESTIONS!

I need an ozone machine fixed: how does this work?

Please download and fill out the REPAIR FORM and include your name in the box, then send in your Ozone Machine to the address on the form. We will provide you with an estimate after we’ve received your machine. You do not pay until the service is complete. Once we receive your machine we will contact you.

Before mailing something, please fill out the REPAIR FORM at bottom of page.

Sometimes we receive machines with no note in the box, from customers who have not filled out the form. We don’t know who sent them, or what they want fixed.Please download the REPAIR FORM and include a small note in the box with your name on it. This way, we can match up the machine we receive to your online intake form and swiftly process your repair.

So you’ll figure out what’s wrong for free?

Yes. We will provide you with a free estimate. The only fees you would incur would be paying to ship the machine to and from.

If you have tried to repair it yourself and failed we still will look at machine free of charge.

Where do I send my device to?

We accept ozone machines at our warehouse, but only after you’ve filled out the repair form. The address is as follows.

FlozoneAir Machine Repair

24746 State Road 54
Lutz, fl 33559

How long does a repair take?

This really depends on what you’re having done. Most repairs are done between 1 to 2 days depending on the severity of the issue.

For your particular situation, feel free to email or call us to inquire about the turnaround time for your particular machine.

How to find a box or figure out how to ship something?

The box size for the 2500 machine is usually 21" x 20" x 10 and weighs around 23 pounds.

How may I pay?

Mail-in repairs can be paid via Visa, MasterCard, Discover, AMEX, or a PO from your company in which an invoice can be paid by check.

Are there issues you won’t service?

There are some machines we do not service due to lack of parts, age, & other reasons. Do feel free to call, email, or chat us to ensure that your issue is serviceable before sending in your machine.

Is there anything else I need to know?

Yes: before you send machine in for a repair, don’t forget to fill out the repair form.

"PLEASE DO NOT SEND US THE MOUNTING BRACKET"
Some customers have sent in the brackets and the brackets can damage the machines cabinet.

FOR QUESTIONS ON AVAILABILITY AND PRICING CONTACT US AT 352-329-1115 OR EMAIL US AT SALES@FLOZONEAIR.COM